What Information Do We Collect About Our Customers?
The information we learn from customers helps us enhance and personalize the smartypantsvitamins.com website and the services we offer. We gather the following types of information:
Information You Give Us: We receive and store any information you enter on our Web site or give in any other way (e.g., by telephone). This may include information you provide when you register as a member, engage in transactions, search, blogs, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, comments, discussion groups, requests for suggestions or other aspects or services offered by us. As a result, you may be supplying us with such information as your name, email address, address, and phone numbers; credit/debit numbers, expiration date and other billing information such as credit card security codes and different shipping and billing addresses; people to whom purchases have been gifted or shipped, including addresses and phone number; names and e-mail addresses of friends, names, gender, and date of birth of a child or children, and possible referrals and other people.
Automatic Information: We automatically receive and store certain types of information whenever you interact with us. For example, as most websites do, we use “cookies,” and we obtain certain types of information when your web browser accesses smartypantsvitamins.com. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the website’s Uniform Resource Locator (“URL”) that you just came from, which URL you will go to next, what browser you are using, and your Internet Protocol (“IP”) address. Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call our 800 number. We associate the information we store in cookies to personally identifiable information you submit while on our site.
Information Provided by Third Parties: We may obtain certain information of customers from third parties. This may include updated delivery or address information from carriers and information (including name and email addresses) of possible referrals from customers.
About Children: The Company website and related services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information via the Website from visitors under the age of 13.
smartypantsvitamins.com uses small text files called “cookies” that provide non-personally identifiable information to us regarding the visitors to the website. In addition to the URL and IP addresses of our visitors, cookies may gather the date and time of all visits to our website. We may also track the pages of our website that users viewed during their visit, or track search terms entered on our website by that visitor. This helps us keep track of the number of visitors to our website and allows us to gauge the areas that are of the most interest to our visitors. We do not link the information we store in the cookies to any personally identifiable information you submit while on our site.
How Do We Use the Information We Collect and Do We Share the Information We Receive?
Information about our customers is an important part of our business. We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience, to send you newsletters, to facilitate your transactions with our third party marketing partners and to inform you of offers and discounts. For example, you can expect to receive a welcoming email to confirm your username and password, we communicate with you in response to your inquiries, to provide the services you request and to manage your account. We also send service related announcements on occasions such as when we need to temporarily suspend our site for maintenance or make you aware of upcoming billing cycles. We also will send you promotional emails on occasion. Generally, you may not opt-out of service related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account. You can opt-out of promotional communications by following the unsubscribe instructions within each communication or emailing us at firstname.lastname@example.org
We share customer information with third parties only as follows:
Referrer/Referees and Gifting. If you choose to use our referral or gifting services to tell a friend or someone else about our site or send them order(s) of SmartyPants Gummy Multi-Vitamins, we will ask you for your friend’s or that person’s name and email address. We will automatically send your friend or that person email confirming that their gift order is being processed. Your friend may contact us at email@example.com to request that we remove this information from our database.
In order for you to get credit for a referral who joins smartypantsvitamins.com, the person whom you refer must enter your email address or a unique password that identifies you as the referrer. We send emails on your behalf to potential referees and gift recipients. Also, if you were referred to smartypantsvitamins.com by an existing member, that member may be notified each time your order qualifies him/her for a credit.
Agents/Service Providers. We use other third parties such as a shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. We will share your name, email address, billing or shipping address as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for promotional purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Reviews/Share This/Testimonials/Blogs. If you review a product on our site, your review may be posted onsmartypantsvitamins.com as well as on a partners’ network site that shares reviews with other shopping communities. When you use “ShareThis” to post to social networking sites or to tell your friends about our site, the information is collected by a third party site to facilitate your postings. “ShareThis” allows you to enter your friend’s email address and/or import email contacts from various email service providers to send them a on-time email inviting them to visit the site. Once the email addresses are imported, you must manually click on each email address you wish to send a communication to. Please note that these third party sites’ privacy policies govern the collection and use of the information collected on those sites. We post customer reviews/testimonials on our web site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the review/testimonial to post their name along with their review/testimonial.
If you use a blog on this website, you should be aware that any personally identifiable information you submit can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Merger/Sale: In the event that SmartyPants, Inc, substantially all of its assets, or a line of business of smartypantsvitamins.com is acquired, individually identifying information of our members may be one of the assets sold in connection with that transaction, without notice to you or your consent. We will notify users of the website of such a change in ownership or transfer of assets by posting a notice on the website.
Bankruptcy. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors rights generally, we may not be able to control how your personal information is treated, transferred, or used. Therefore, you should know that in such event, your personal information may be treated like any other asset of the Company, and sold, transferred or shared with third parties, or used in ways not contemplated or permitted hereunder, without notice to you or your consent.
How Secure Is the Personal Information and Credit Card Data You Collect?
We have taken precautions, including the deployment of technological resources and the use of firewalls, systems and procedures, to protect the security of your personal information. When you enter credit card information on our website, we may securely store it with a trusted third party for your safety so that you do not have to re-enter it every time you order, and we encrypt it using secure socket layer technology (SSL) when storing. While no security system is absolutely foolproof, we are constantly reviewing, refining and upgrading our security technology to protect your privacy. When you open an account with smartypantsvitamins.com, you create a password by which to access and secure your account and account information. Although we have taken these precautions, you are responsible for maintaining the secrecy of your password, which should not be disclosed by you to anyone. Be sure to sign off when finished using a shared computer.
smartypantsvitamins.com site and related services contains links to other websites. We have no control over the content, policies or actions of these sites, even if you are offered services on those sites because you have established an account with smartypantsvitamins.com. We are not responsible for the privacy practices or the content of such websites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.
Changing Your Personal Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, or delete/remove it by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. You are responsible for maintaining the accuracy and completeness of your personal and other information, including your e-mail address, and we urge you to review your information regularly to ensure that it is correct and complete.
Conditions of Use, Notices, and Revisions
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.