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Recall K90 MH8C09

Voluntary Recall: What was found in your product?

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A small number of foreign objects appear to have been placed on top of the product, not inside the gummies, in a few bottles of one specific lot of SmartyPants Vitamins Kid’s Complete 90-gummy size vitamins. This is clearly visible and easily discovered when the package is opened. It poses no serious health risk and there have been no reports of injuries or health issues. All of our vitamin bottles are produced with a child safety cap and a safety and freshness seal covering the opening.

 

Voluntary Recall: How did this happen?

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The matter is under investigation by us and the U.S. FDA. We are working with authorities to determine how this incident occurred, including looking at our packaging partner’s facility.

Voluntary Recall: How many cases have been reported?

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This is an isolated incident with only a few recently reported cases. We consulted with authorities and this unfortunate incident poses no serious health risk to people because the objects are highly visible when the package is opened. Regardless, in an abundance of caution, we immediately decided to voluntarily and proactively recall all products in the single lot affected.

Voluntary Recall: How do I know if I have this product and what should I do?

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The incident is isolated to one specific lot of SmartyPants Vitamins Kid’s Complete 90-gummy size.  The lot number is MH8C09 and the expiry is 08SEP2019.  These can be found stamped together on the bottom of the bottle.  If you have products in this batch, return the package with the contents to the place of purchase for a full refund.  Or, contact our customer service center at: 1-888-751-2291 or [email protected].  We will provide a FedEx number and shipping information to return the product to us free of charge and arrange their refund or replacement.

Voluntary Recall: How can you be sure your products are safe?

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We are consulting with FDA and this unfortunate incident poses no serious health risk to people because the objects are highly visible when the package is opened. No injuries or health issues have been reported. All our vitamin bottles are produced with a child safety cap and a safety and freshness seal covering the opening.

From the beginning, SmartyPants Vitamins have been about family, authenticity and a core commitment to our collective well-being. This guides everything we do.

Because of this promise, our internal Quality Assurance team works hard to ensure that all our products meet or exceed some of the most rigorous standards and protocols in the industry. Start to finish, from product development to ingredient sourcing to manufacturing, we are transparent and test every stage to ensure that we deliver the highest quality gummies.

Voluntary Recall: What are you doing to ensure this doesn’t happen again?

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From the beginning, SmartyPants Vitamins have been about family, authenticity and a core commitment to our collective well-being. This guides everything we do. The people we care most about take these gummies, including our own children, so we wake up every day trying to make them better and better.

Because of this promise, our internal Quality Assurance team works hard to ensure that all our products meet or exceed some of the most rigorous standards and protocols in the industry. Start to finish, from product development to ingredient sourcing to manufacturing, we are transparent and test every stage to ensure that we deliver the highest quality gummies.

We at SmartyPants create each and every product with our own children in mind, so you can rest assured that the safety of our products is our number one priority. Therefore, we are conducting an investigation and reporting appropriate information to the FDA, including evaluating our packaging partner. Based on that information, we will establish any additional protocols that will help ensure we can deliver on our promise.

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