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Shipping

Do you ship to P.O. Boxes?

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Yes! We do ship to P.O. Boxes. However, shipment time will be 1 – 3 days longer than normal.

With all other postal addresses, we typically process and ship orders within two days after you place it. If you have a P.O. Box address, please take this additional 1 – 3 day delivery time into consideration when placing your order.

For additional assistance, you can contact our friendly Customer Service Team at [email protected] or 1-888-751-2291.

What is your return policy?

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We’re so happy you asked! Returns are just another way we make shopping with us a breeze.

If you’re not 100% happy (satisfied?) with your order, just contact our Customer Service Team, and one of our friendly team members will help with a refund or an exchange for another SmartyPants product. Pretty sweet, huh?

Items purchased through www.SmartyPantsVitamins.com can be returned within 30 days of your order date for a full refund. Plus, we’ll refund your return shipping costs.

Did you purchase your supplements through another online retailer (Amazon, etc.)? No worries. You can either return it back to them, or we can help you with an exchange for a replacement bottle of another SmartyPants product. The choice is yours!

A few more things, we don’t refund original shipping costs unless we sent you the wrong product – and we don’t issue refunds or exchanges past 30 days.

To get your return or exchange started, just contact our Customer Service Team at the phone # or email address below. We are ready to help!

Customer Service Contact

Phone: 1-888-751-2291 (10 a.m. – 5 p.m. PST Monday – Friday)

Email: [email protected]

Can I return or exchange my product if I don’t like it?

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Of course! We’re here to help!

If you’re dissatisfied with your purchase for any reason, please let us know. We can help issue a refund or work with you on an exchange for another SmartyPants product.

Items purchased through SmartyPantsVitamins.com can be returned within 30 days of your order date for a full refund. Plus, we’ll refund your return shipping costs.

Did you make your purchase through another online retailer (Amazon, etc.)? No worries. You can either return it back to them or we can help you exchange your purchase for a replacement bottle or another SmartyPants product. The choice is yours!

A few more things, we don’t refund original shipping costs unless we sent you the wrong product – and we don’t issue refunds or exchanges past 30 days.

To get your return or exchange started, just contact our Customer Service Team at the phone # or email address below. We are ready to help!

Customer Service Contact

Phone: 1-888-751-2291 (10 a.m. – 5 p.m. PST Monday – Friday)

Email: [email protected]

How can I contact SmartyPants about a potentially fraudulent order?

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If you believe a fraudulent order was made please contact our Customer Service team at [email protected] or you can also call 1-888-751-2291.

How long does it take for my order to ship?

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We offer a few different shipping options, and arrival dates vary.

We ship to all U.S. States. Your order will be processed and shipped within 2 business days of placing it. You will receive a shipment notification email to track your delivery.

Your order will be shipped via Standard Shipping unless you select an alternative method. Our rates are as follows:

  • Standard Shipping (within the contiguous U.S.): $5 – arrival approximately 3 – 5 business days after order is processed.
  • 2-day Shipping (within the contiguous U.S.): $20  – arrival approximately 2 business days after order is processed.
  • Standard Shipping Outside Contiguous U.S.: $5.99 (includes orders to Alaska and Hawaii) – arrival approximately 4 – 7 business days after order is processed.

If you need help with an order, please contact our Customer Service team at [email protected] or you can also call 1-888-751-2291.

Which payment methods do you accept?

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We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards.

If you need help with an order, please contact our Customer Service team at [email protected] or you can also call 1-888-751-2291.

How much is shipping?

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We offer a few different shipping options, and prices vary.

We ship to all U.S. States. Your order will ship within approximately 2 business days of placing it. You’ll receive a shipment notification email where you can track your delivery.

Your order will be shipped via Standard Shipping unless you select an alternative method. Our rates are as follows:

  • $5 flat rate – Standard Shipping (within the contiguous U.S.) – arrival approximately 3 – 5 business days after order is processed.
  • $20 flat rate – 2-day Shipping (within the contiguous U.S.) after order is processed.
  • $5.99 flat rate – Standard Shipping (outside the contiguous U.S.) for orders to Alaska and Hawaii – arrival approximately 4 – 7 business days after order is processed.

If you need help with an order, please contact our Customer Service Team at [email protected] or you can also call 1-888-751-2291.

Do you ship internationally?

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No. At this time, we only ship to all U.S. states and territories including Hawaii and Alaska.

If you need help with an order, please contact our Customer Service team at [email protected] or you can also call 1-888-751-2291.

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